Shipping policy
Shipping Policy
1. About Our Brand
Trade Name: Injiaer Case
Customer Service Email: Support@injiaercase.shop
Physical Address: 3 Royston Close, Cranford, Hounslow TW5 9TE, United Kingdom
2. Order Processing & Shipping Time
All orders are processed and dispatched within 1-3 business days after payment confirmation. Please note that business days exclude weekends (Saturday and Sunday) and UK public holidays. Orders placed on weekends or holidays will be processed on the next business day.
We strive to ship all orders as quickly as possible, and we will send a shipping confirmation email with a tracking number (where available) once your order has been dispatched, so you can monitor the delivery status in real time.
3. Worldwide Delivery & Transit Time
We are pleased to offer free worldwide shipping for all customers, with no minimum order value required to enjoy this benefit.
The estimated transit time for global deliveries is 14-21 business days after dispatch. This transit period is an estimate only, and actual delivery time may vary slightly due to factors such as customs clearance procedures, local postal service efficiency, geographical location, and unexpected logistics delays.
4. Order Tracking
Once your order is shipped, a tracking link will be sent to the email address you provided at checkout. You can use this link to track the progress of your package through the logistics carrier’s official website. Please allow 2-3 business days for the tracking information to be updated after dispatch.
5. Customs & Import Duties
For international orders, customers are responsible for any applicable customs duties, taxes, or import fees imposed by the destination country. These charges are not included in the product price or shipping fees on our website. We recommend checking your local customs regulations before placing an order to avoid unexpected fees.
We will cooperate with customs clearance requirements by providing necessary shipping documents, but we have no control over customs inspections or processing times, which may cause minor delays to the delivery schedule.
6. Undelivered & Lost Packages
If your package is marked as undelivered, lost, or missing in transit, please contact our customer service team at Support@injiaercase.shop within 30 days of the estimated delivery date. We will investigate the issue with the logistics carrier and provide a suitable resolution, including resending the order or processing a refund, in accordance with our after-sales terms.
7. Shipping Restrictions
We ship to most countries and regions worldwide. In rare cases, delivery may be unavailable to certain remote areas or regions with logistics restrictions. If your address is in an unsupported area, we will notify you promptly and process a full refund for your order.
8. Contact Us
If you have any questions regarding shipping, order status, or delivery, please reach out to our customer service team via email at Support@injiaercase.shop. We will respond to your inquiry within 24 business hours.